Refund policy

Sales are final

The guide is digital content, delivered right after payment. Before paying, you ask for immediate access and expressly waive your 14-day right of withdrawal (see our Terms of Sale, section 8). So once the guide has been delivered, we don’t refund it, except in the two cases below.

When we refund

• The file is defective, or you can’t access it. For example, the PDF won’t open, pages are missing, or the download keeps failing. We fix the problem or send you a corrected file. If we can’t, we refund you in full.
• You paid twice by mistake. We refund the extra payment.

How to ask

Write to contact@kyliejapan.com from the email address you used to pay. Give your order reference (it’s in your confirmation email) and tell us what happened. A screenshot helps.

Refunds go back to the card or payment method you used, at the latest 14 days after we accept your request. Your bank may take a few more days to show it. Once an order is refunded, its access page closes.

Your legal rights

This policy doesn’t limit your legal rights. If you buy as a consumer, you also have the legal guarantees described in section 10 of our Terms of Sale.